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Heather Ridge Pet Hospital

Urgent Care Triage Chart

Not sure what level of care your pet needs? Our triage chart below can help guide you. Some situations require immediate emergency attention, while others can be treated with urgent or same-day care. Routine concerns may be safely scheduled at your convenience. If you’re ever unsure, our team is always happy to help you determine the best next step for your pet.

Emergency CareAcute/Urgent CareRoutine Care/Convenience
Respiratory distress - increased respiratory rate & effort, severe coughing, pale or blue mucous membranes, collapseRecent onset vomiting and/or diarrheaVaccinations
Severe trauma - hit by car, fall from significant height, visibly broken bones, wounds with profuse bleeding, proposed eyeRecent onset loss of appetiteNail trims
Repeated non-productive retchingMinor wounds including broken nails and ruptured anal glandsAnal gland expression
Straining to urinate or bloody urine in a male dog or catLimpingEar cleaning or plucking
Inability to walk or get upEar infectionGrooming
Non-responsiveItching/scratchingChronic diseases with no recent changes in condition
Distended or bloated abdomenSkin infectionFleas & ticks
Active seizures > 5 minutes or numerous seizures within a 24-hour periodOcular discharge, redness and/or squintingIntestinal parasites
Difficulties during laborFrequent urination, straining to urinate, or bloody urine in a female cat or dogMedication refills
*Please seek care at All City Pet Care South Veterinary Emergency Hospital*Allergic reaction (facial swelling, hives) without respiratory distress
Single seizure <5 minutes with full recovery
Recent toxin ingestion (chocolate, grapes, xylitol, rodenticide, human medications...)
Coughing without respiratory distress
Compassionate euthanasia